Terms of service

LORENZO VARELLI · TERMS OF SERVICE

Last updated: 21 August 2026

Welcome to LORENZO VARELLI.

These Terms of Service govern your access to our website, your use of our online services and purchases made through our store.

By visiting our website or placing an order, you agree to the terms applicable at the time of your interaction.

These terms apply to customers worldwide, subject to the mandatory consumer protection laws applicable in their country or region.

ABOUT OUR STORE

LORENZO VARELLI is an international online destination offering a considered selection of designer clothing, footwear, bags and accessories.

Our website and checkout services operate using Shopify infrastructure and may incorporate services provided by independent payment, delivery and technology partners.

ELIGIBILITY

By using our website or placing an order, you confirm that:

You are legally permitted to enter into a purchase agreement under applicable law.

The information you provide is accurate and complete.

You are authorised to use the selected payment method.

Your use of the website complies with the laws applicable in your location.

ACCEPTABLE USE

You agree not to:

Use the website for unlawful, fraudulent or misleading purposes.

Interfere with the security, availability or proper functioning of the store.

Attempt unauthorised access to customer accounts, payment systems or restricted information.

Introduce malicious software or harmful code.

Copy, reproduce or exploit protected website content without permission.

Provide false delivery details, payment information or identity information.

We may restrict access when reasonably necessary to protect the website, our customers or our business.

PRODUCT INFORMATION

We aim to describe and present all products accurately.

Product images, colours and visual details may appear differently depending on your device, display settings or lighting conditions.

Measurements, sizing guidance and product descriptions are provided for general information and may vary between designers or manufacturers.

Nothing in this section limits your rights when an item is materially different from its description or fails to meet applicable legal standards.

PRODUCT AVAILABILITY

All products are subject to availability.

Placing an item in your shopping basket does not reserve it until the order has been accepted.

If an item becomes unavailable after an order is placed, we will contact you regarding the available options and refund any payment received for products we cannot supply.

ORDERS AND ACCEPTANCE

When you place an order, you submit an offer to purchase the selected items.

An automatic confirmation acknowledges receipt of your order but does not necessarily confirm final acceptance.

Orders may be reviewed for availability, payment authorisation, shipping eligibility and security.

We reserve the right to decline or cancel an order for legitimate reasons, including:

Unavailable stock.

Incorrect product or pricing information.

Suspected fraudulent activity.

Payment authorisation issues.

Shipping or customs restrictions.

Legal or regulatory limitations.

If we cannot fulfil an accepted order, any payment received for the affected item will be refunded.

PRICES AND CURRENCY

Product prices are displayed in the currency indicated on our website or at checkout.

The final order total, including applicable delivery charges and any taxes collected during checkout, will be displayed before payment is completed.

Prices may change before an order is accepted.

If a material pricing error is identified, we may contact you before processing the order or cancel the affected transaction and issue an appropriate refund.

PAYMENT

Payment must be completed using one of the payment methods available during checkout.

Payment providers may apply their own terms, exchange rates, transaction fees or verification procedures.

We are not responsible for fees independently imposed by your bank or payment provider unless applicable law requires otherwise.

INTERNATIONAL ORDERS

LORENZO VARELLI serves customers internationally, subject to shipping availability and destination restrictions.

International purchases may involve customs procedures, import duties, local taxes or handling charges.

Any applicable charges collected during checkout will be shown before payment.

Additional destination charges may apply where disclosed before purchase or otherwise permitted under applicable law.

SHIPPING AND DELIVERY

Shipping options, estimated delivery times and delivery charges are presented during checkout where available.

Delivery estimates are not guaranteed unless expressly stated.

Additional information is provided in our Shipping Policy.

Where applicable law gives customers specific rights concerning delivery delays, lost parcels or damaged shipments, those rights remain unaffected.

CANCELLATIONS, RETURNS AND REFUNDS

Eligible purchases may be cancelled or returned in accordance with our Return and Refund Policy.

Customers in certain jurisdictions may have mandatory cancellation, withdrawal or refund rights.

Nothing in these Terms of Service limits or excludes rights that cannot lawfully be restricted.

CUSTOMER ACCOUNTS

If you create an account, you are responsible for maintaining the confidentiality of your login information.

You agree to provide accurate account details and notify us promptly if you suspect unauthorised access.

We may suspend or restrict an account where reasonably necessary to prevent fraud, protect users or comply with legal obligations.

INTELLECTUAL PROPERTY

The website’s original design, editorial content, branding, text, graphics and other creative materials are protected by applicable intellectual property laws.

Designer names, product names and trademarks belong to their respective owners.

The presence of third-party designer names identifies the products offered and does not, by itself, imply an official partnership, sponsorship or endorsement unless expressly stated.

You may not reproduce or commercially exploit protected website content without appropriate authorisation.

THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, delivery providers, analytics services and Shopify.

These providers may operate under separate terms and privacy policies.

We are not responsible for independent third-party services beyond the obligations imposed by applicable law.

PERSONAL INFORMATION

Personal information is collected and processed in accordance with our Privacy Policy.

By using the website, you acknowledge that information necessary to operate your account, process your order or provide customer support may be handled by appropriate service providers.

COMMUNICATIONS

We may send necessary communications relating to your order, payment, delivery, account or customer service enquiry.

Marketing communications will be sent only where permitted by applicable law and, where required, with your consent.

You may unsubscribe from marketing communications using the available unsubscribe option.

LIMITATION OF LIABILITY

Nothing in these terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, we are not liable for losses that were not reasonably foreseeable, losses resulting from incorrect information provided by a customer or disruptions caused by circumstances outside our reasonable control.

This section does not limit mandatory consumer rights or lawful remedies relating to defective products, non-delivery or other breaches of applicable law.

EVENTS BEYOND REASONABLE CONTROL

We are not responsible for delays or service interruptions caused by events outside our reasonable control, including severe weather, carrier disruption, customs delays, governmental restrictions or technical failures affecting third-party services.

Where such circumstances materially affect an order, we will communicate the available options in accordance with applicable law.

CONSUMER RIGHTS

Customers may benefit from different mandatory legal protections depending on where they live.

Nothing in these Terms of Service overrides or reduces rights granted by applicable consumer protection legislation.

Where local law provides stronger protections, those protections will apply.

GOVERNING LAW

These terms are governed by the laws applicable to the operation of our business, subject to any mandatory consumer protection rights available in the customer’s country or region.

Nothing in this section prevents a consumer from exercising rights or remedies available under applicable local law.

CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes in our website, services or applicable legal requirements.

The version published at the time an order is placed will apply to that transaction unless a later change is required by law or agreed with the customer.

PRIVATE CLIENT SERVICES

For questions concerning these terms, orders or your experience with LORENZO VARELLI, contact our team through the Contact page on our website.

LORENZO VARELLI

Considered pieces. Considered standards.