Shipping policy

LORENZO VARELLI · WORLDWIDE SHIPPING & DELIVERY

Last updated: 21 August 2026

At LORENZO VARELLI, every order is handled with the discretion and attention expected of a private luxury house. This policy explains how our selected pieces are prepared and delivered to clients worldwide.

WORLDWIDE DELIVERY

We offer international shipping to eligible destinations available during checkout.

Delivery availability may vary depending on your location, the selected product, applicable import restrictions and the shipping services available for your destination.

If your country or region does not appear during checkout, please contact Private Client Services through the Contact page on our website.

ORDER PROCESSING

Orders are prepared following payment confirmation, product availability checks and any necessary security verification.

Processing times may vary depending on the selected item, the fulfilment location, weekends, public holidays and seasonal demand.

If an unexpected delay affects your order, we will provide an update and explain the available options.

DELIVERY OPTIONS AND SHIPPING COSTS

Available delivery methods and shipping charges are displayed during checkout before your order is completed.

Shipping costs may vary depending on:

Your delivery destination.

The selected shipping service.

The size, weight and value of your order.

The location from which your selected pieces are dispatched.

Any complimentary shipping promotion will be clearly identified together with its applicable conditions.

ESTIMATED DELIVERY TIMES

Estimated delivery times, where available, are provided during checkout or after your order has been confirmed.

Delivery estimates are indicative and may vary due to customs inspections, carrier delays, weather conditions, public holidays or other circumstances outside our reasonable control.

We do not guarantee a specific delivery date unless expressly stated during checkout.

Where applicable law establishes a mandatory delivery timeframe, your statutory rights remain unaffected.

ORDER TRACKING

When tracking is available for your selected delivery service, tracking details will be provided after your order has been dispatched.

Tracking updates may take time to appear in the carrier’s system and can vary between destinations.

If you need assistance locating your order, please contact Private Client Services through our Contact page.

INTERNATIONAL CUSTOMS, DUTIES AND TAXES

International shipments may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Where these charges are collected during checkout, they will be shown before payment.

Where they are not included in the purchase price, additional charges may be requested by the relevant customs authority or delivery provider, subject to applicable law and the information provided before purchase.

Customs policies and processing times vary between countries.

Customers are responsible for providing accurate information required for customs clearance and complying with the import requirements applicable in their destination.

SPLIT SHIPMENTS

Orders containing multiple items may be delivered in separate parcels when products are prepared from different locations or become available at different times.

Where applicable, separate tracking information may be provided for each shipment.

DELIVERY INFORMATION

Customers are responsible for ensuring that delivery details provided at checkout are accurate and complete.

If an incorrect or incomplete delivery address is supplied, please contact Private Client Services as soon as possible.

Changes to a delivery address after dispatch cannot be guaranteed and may depend on the carrier’s procedures.

SIGNATURE AND SECURE DELIVERY

Depending on the destination, shipping method and order value, a signature or identity verification may be required upon delivery.

If no one is available to receive the parcel, the delivery provider may arrange another delivery attempt or provide collection instructions.

DELAYED, DAMAGED OR LOST ORDERS

If your order has not arrived within the expected timeframe, appears damaged or is believed to be lost, please contact Private Client Services promptly.

Where possible, retain the original packaging and provide your order number together with any relevant photographs or tracking information.

We will work with the relevant delivery provider to investigate the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

RESTRICTED DESTINATIONS AND PRODUCTS

Certain destinations or products may be subject to legal, regulatory, carrier or customs restrictions.

We reserve the right to decline or cancel an order where delivery cannot be completed lawfully or safely.

If an order cannot be fulfilled for this reason, any payment received for the affected items will be refunded.

PRIVATE CLIENT SERVICES

For delivery enquiries, tracking assistance or questions about international shipping, please contact our team through the Contact page on our website.

LORENZO VARELLI

Considered pieces. Considered delivery.