Refund policy

LORENZO VARELLI · RETURNS & REFUNDS

Last updated: 21 August 2026

At LORENZO VARELLI, every piece is selected with intention. Our returns policy is designed to provide a considered and transparent shopping experience for customers worldwide.

WORLDWIDE RETURN POLICY

Customers may request a return of eligible items within 14 days of receiving their order.

If an order arrives in separate shipments, the return period begins when the final item is delivered.

Where applicable local consumer protection laws provide additional rights or a longer return period, those rights will be respected.

HOW TO REQUEST A RETURN

To begin a return, contact our Private Client Services team through the Contact page on our website within 14 days of receiving your order.

Please include:

Your full name.

Your order number.

The item or items you wish to return.

The reason for the return, if you wish to provide one.

Our team will provide the appropriate return instructions and return destination directly.

Once your return has been confirmed, please send the item back within 14 days, unless a different arrangement is agreed or required under applicable law.

CONDITION OF RETURNED ITEMS

Returned pieces should be unworn, unwashed and undamaged beyond any handling reasonably necessary to inspect them.

Where possible, items should be returned with their original labels, security tags, accessories, dust bags and packaging.

Footwear should be tried on a clean indoor surface. Bags, accessories and garments should be handled carefully to preserve their original condition.

Where permitted by applicable law, a reduction in value may be considered if an item shows signs of use beyond what is reasonably necessary for inspection.

RETURN SHIPPING

For change-of-mind returns, customers are responsible for the direct cost of return shipping unless otherwise stated or required by applicable law.

Return shipping costs vary depending on the customer’s location, the destination of the return and the selected shipping service.

We recommend using a tracked and insured delivery service and retaining proof of shipment.

If an item is faulty, damaged, incorrect or not as described, reasonable return shipping costs will be covered where required by applicable law.

INTERNATIONAL RETURNS, DUTIES AND TAXES

International returns may be subject to customs procedures, import duties or administrative requirements.

Customers should follow the return instructions provided by Private Client Services to ensure the parcel is correctly identified as returned merchandise.

Refunds of customs duties, import taxes or local charges paid directly to customs authorities depend on the rules of the destination country and the authority or provider that collected those charges.

REFUNDS

Once an eligible return has been received and reviewed, the refund will be issued using the original payment method unless another arrangement is agreed.

Where required by applicable consumer protection laws, the refund will also include the cost of the least expensive standard delivery option originally offered.

Additional charges for premium or express delivery are not refundable unless required by applicable law.

Refunds are generally processed within 14 days of receiving notice of cancellation, although payment may be withheld until the returned goods have been received or valid proof of return shipment has been provided, where permitted by law.

The time required for funds to appear in your account depends on your bank or payment provider.

EXCHANGES

Exchanges are subject to availability.

If you would prefer another size, colour or item, contact Private Client Services through our Contact page.

If the requested replacement is unavailable, an eligible return will be processed in accordance with this policy.

NON-RETURNABLE ITEMS

Certain products may not be eligible for change-of-mind returns where permitted by applicable law, including:

Items made to your specifications or clearly personalised.

Sealed intimate apparel, underwear, swimwear or similar products that cannot be returned for health or hygiene reasons once the protective seal has been removed.

Items expressly identified as non-returnable before purchase, provided such restrictions are lawful in the customer’s location.

These exclusions do not apply when a product is faulty, damaged, incorrect or otherwise fails to meet applicable consumer protection requirements.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, faulty or different from the item purchased, contact Private Client Services as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs of the product and packaging.

Depending on the circumstances and applicable local law, you may be entitled to a repair, replacement, refund or another appropriate remedy.

REGIONAL CONSUMER RIGHTS

Customers in the European Union, European Economic Area and United Kingdom may have statutory cancellation rights for qualifying online purchases.

Customers in other countries may also benefit from additional rights under their local consumer protection laws.

Nothing in this policy limits or excludes any mandatory rights available under the laws applicable to your purchase.

PRIVATE CLIENT SERVICES

For all return, exchange or refund enquiries, please contact our team through the Contact page on our website.

LORENZO VARELLI

Considered pieces. Considered service.